Job at TipTopJob

TipTopJob - Field Service Representative : Johannesburg, South Africa

Region: Johannesburg CBD

Salary: Competitive

Reference: 20951018


Introduction : Field Service Representative : Johannesburg, South Africa:JOH00106

Description

: BOMBARDIER

the evolution of mobility

At Bombardier Aerospace, 33,600 employees in 25 countries work together to evolve mobility worldwide : one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

:
The Field Service Representative (FSR) must be a highly motivated professional providing technical and operational guidance and expertise to; executive operators, completion centers and other organizations providing services and support to Bombardier Business Aircraft.

The FSR promotes safety of operation, best practices to maximize operational readiness and efficiency and advice to minimize the direct cost of Bombardier Business Aircraft operation.

In your role, you will:

: Assume the role of the Bombardier Business Aircraft ambassador and focal in all facets of the aircraft operation with the Customer. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer.
: Interact with, and provide support to all levels of the Customers organization and preferred service facility, including but not limited to Owners, CEO/COO's, VPs, Directors, Aviation advisors, Crew, PA's, and various levels of related operational staff.
: Promote Bombardier's customer centered culture to the Customer emphasizing adherence to the Customer Credo, Bombardier Customer Services commitment "You First" and the Corporation Promise "Evolution of Mobility"
: Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier's interests are represented during the check:in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer.
: Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable.
: Provide informal on:site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices.
: Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments on an as required basis.
: Be available 24 hours a day, 7 days a week to assist any and all customer issues as required.
: Set priorities and effectively escalate concerns within the Customers organization and within Bombardier.
: Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same.
: Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices.
: Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise.
: Assist customers in preparation for delivery of new aircraft incl.; Survey customer's / operators facilities and recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities.

Qualifications

As our ideal candidate,

: You have a college diploma in Aviation Maintenance, or equivalent and a suitably endorsed Aircraft Maintenance Engineer License or equivalent.
: You have a minimum of 10 years of aviation experience in the maintenance, modification and repair of jet aircraft or 3 years as a FSR covering multiple platforms.
: You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset.
: You are a strong individual contributor, working well in a

Minimum Requirements : None Specified

Full Description : Field Service Representative : Johannesburg, South Africa:JOH00106 Description : BOMBARDIER the evolution of mobility At Bombardier Aerospace, 33,600 employees in 25 countries work together to evolve mobility worldwide : one good idea at a time. If you have a good idea, we'll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel. : The Field Service Representative (FSR) must be a highly motivated professional providing technical and operational guidance and expertise to; executive operators, completion centers and other organizations providing services and support to Bombardier Business Aircraft. The FSR promotes safety of operation, best practices to maximize operational readiness and efficiency and advice to minimize the direct cost of Bombardier Business Aircraft operation. In your role, you will: : Assume the role of the Bombardier Business Aircraft ambassador and focal in all facets of the aircraft operation with the Customer. Take on ownership of issues or potential issues and ensure the resolution reached is to the satisfaction of the customer. : Interact with, and provide support to all levels of the Customers organization and preferred service facility, including but not limited to Owners, CEO/COO's, VPs, Directors, Aviation advisors, Crew, PA's, and various levels of related operational staff. : Promote Bombardier's customer centered culture to the Customer emphasizing adherence to the Customer Credo, Bombardier Customer Services commitment "You First" and the Corporation Promise "Evolution of Mobility" : Provide assistance and liaison services to completion centers and service facilities to ensure Bombardier's interests are represented during the check:in of a newly delivered aircraft, during outfitting, modification, maintenance and redelivery to the customer. : Assist customers and Bombardier in the determination and processing of warranty claims on green aircraft, completion and vendor warrantable issues as applicable. : Provide informal on:site training as necessary to customers, related service organizations, completion centers to promote the highest level of safety and efficiency in maintenance and operational practices. : Provide factual, concise, and value added reports to both the Customer and Bombardier internal departments on an as required basis. : Be available 24 hours a day, 7 days a week to assist any and all customer issues as required. : Set priorities and effectively escalate concerns within the Customers organization and within Bombardier. : Provide Bombardier Senior Management with timely updates on the Customers key operational and maintenance concerns and issues, as well as potential solutions for same. : Keep current on all technical aspects of aircraft supported including available modifications, manual revisions, service bulletins, and best operational practices. : Promote the services of both the Bombardier Mobile Response Team and Bombardier Service Centers to operators as needs arise. : Assist customers in preparation for delivery of new aircraft incl.; Survey customer's / operators facilities and recommend and promotes the sale of spare parts and tooling and support equipment, complete a Training Needs Analysis and provide guidance on Bombardier OEM and Vendor training opportunities. Qualifications As our ideal candidate, : You have a college diploma in Aviation Maintenance, or equivalent and a suitably endorsed Aircraft Maintenance Engineer License or equivalent. : You have a minimum of 10 years of aviation experience in the maintenance, modification and repair of jet aircraft or 3 years as a FSR covering multiple platforms. : You have strong interpersonal skills and have the ability to communicate fluently in English (written and spoken) at all levels, with tact and diplomacy; multi language skills are an asset. : You are a strong individual contributor, working well in a

Type : Permanent

Category : Aviation