Company Profile for 'Alisom Communications'

Company Profile

AliSom Communications was established in May of 2009 as the entity to house an already successful business owning a number of Vodacom franchise outlets (Vodashop, Vodacare and Vodacom 4U Brands),as well as a Corporate Division, in some of the top national and regional shopping Malls in Gauteng and Mpumalanga, as well as a Head Office based in Midrand.

 

The Franchise structure was chosen by Vodacom as the premier route to market, which while being ‘wholly' owned enjoys the benefit of entrepreneurs driving the business. The channel has grown to represent nearly 40% of Vodacom's gross contract business, 50% of their upgrade business and 55% of the net growth in contracts. Through the sophisticated systems deployed within the shops they are akin to walk-in customer care centres, providing specialist assistance to all Vodacom Service Provider subscribers.

 

The unique blend of extremely capable franchisees and the highly credible, attractive and professional retail operations that are Vodacom franchises, affords any customer a pleasurable, competent and hassle free experience. The slogan for the Vodashop channel is "The ultimate Cellular experience", and this is the culture that exists, and the ethos in the stores and in the Business to Business division.

 

The partners have won Vodacom's annual 082 Excellence Incentives for the last 8 years which bears testament to their drive for excellence, and the competences, skills and passion of their management team and staff. Vodashop Menlyn was also voted by FASA as the best Franchise in the country across all Industry sectors in 2003. The group was also again awarded the prestigious Vodacom accolade of the best Data stores in the country, and the best Franchise in the country in 2008, signifying the group's readiness to move with the times and position itself as a true specialist offering unparalleled service to customers across all Vodacom product lines.

 

The continued success of any business in the service industry is entirely dependent on a passionate, committed, experienced and dedicated team. The management has collectively more than 70 years in the Mobile communications sector, passionately leading the group into the next phase of fixed/mobile convergence. The retail sites listed below also include 4 Vodacare (repair) Franchises in their number, augmenting the sales and service aspects of the retail points of presence.

 

1.    Vodashop Boulders

2.    Vodashop Centurion

3.    Vodacom 4U Clearwater

4.    Vodashop Cresta

5.    Vodacare Cresta (Includes repairs)

6.    Vodashop Kolonnade

7.    Vodashop Menlyn (Includes repairs)

8.    Vodacom 4U Menlyn

9.     Vodashop Sunnyside

10.  Vodashop Witbank

11.  Vodacom 4U Witbank

12.   Vodacare Witbank (Includes Repairs)

13.  Vodashop Westgate

14.  Vodacare Westgate (Includes Repairs)

15.  Vodacom 4U Highveld Mall Witbank

16.  Vodashop Vereeniging

 

Apart from the retail consumer orientation by virtue of the stores in Malls, AliSom communications has focused on developing key competencies in servicing the SOHO, SMME and Corporate arena in a business to business context.

 

We are therefore able to provide exceptional product and service offerings in the SMME and Corporate arena having honed the necessary knowledge and experience over 5 years of dealing within this space.

 

A team consisting of a Corporate Sales manager, 5 Corporate Sales Executives, a Client Relationship Consultant and an Administrator takes care of the clients every need with over 40 years experience between them. This corporate division offers a wide variety of services, encompassing all aspects of the modern SMME needs concerning Voice, Data, and Converged applications.

 

Apart from being Vodacom's leading multiple Franchises operation, AliSom Communications actively supports employment equity and skills development currently accommodating 4 learnershisonips, and various other initiatives.

 

Corporate Services available to you from AliSom Communications

 

 

1.    Personalised ONE on ONE service from one of our trained experienced and passionate Sales Executives

2.    New Voice Contracts

3.    New Data Contracts - 24 months/36 months

4.    New Data Broadband Offerings - Wi Max

5.    New 24 and 36 months Laptop Offerings

6.    Ability To Port Lines from other Networks - Subject to approval process

7.    Consolidation of lines onto one account nr - Streamlining your portfolio

8.    Competitive tailor made deals to suit your business needs

9.    Tariff optimization - Ensuring your staff are on the correct packages - Cost Saving Tool

10.  Account administration - Regular visits from our Corporate Sales Executive

11.  Account Administration - Upgrading of your company lines as they become due

12.  Account Administration - Resolving all your account issues, migrations, transfers, Sim Swops, Cash Sales

13.  Repairs - Assisting with your hardware repair needs. Able to offer loan phones in the event that your company phone is in for maintenance/repairs

14.  Access to Blackberry products and services such as Blackberry Internet Services, Blackberry Enterprise Services, Blackberry Professional Services.

15.  Insurance cover, dedicated to mobile handsets & laptops, without all the exclusions in a standard Insurance all risk document

VISION

 

To be Vodacom's retail partner of choice and the preferred retail, SOHO and SME mobile communications providers to the South African consumer and business user.

 

MISSION

 

To develop and lead our people to meet and surpass the needs of our customers and business partners

 

VALUES

 

AliSom Communications believes in building a sustainable, successful company on the following principles and values:

·         Honesty and Integrity in its dealings with Customers, Employees and Partners.

·         Service Excellence through our ‘Hear it with your Eyes" approach

·         Continuous development to keep ahead of Market trends

·         Customer and Product support

·         Comprehensive, yet simple, solutions

·         Best Practice and sound Policies and Procedures,

 

All underpinned by the 4 Rules

 

1.    Challenge when opportunity arises

2.    No question is a stupid question

3.    Silence is consent

4.    Everything we do, we do because it makes business sense

 

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