Job Details

An eCommerce marketing company in a fast paced online industry is looking for a Dutch customer services host.

An eCommerce marketing company in a fast paced online industry is looking for a Dutch customer services host.  The successful candidate will be required to effectively provide a professional world class service to the needs of the organisations' global customers (by telephone, email and online chats). This position entails rotational shift work based on the 24/7 operational requirements of the organisation and its clients.

JOB REQUIREMENTS

• Dutch national from The Netherlands
• Bilingual Dutch/English both written and spoken is essential
• Tertiary qualification conducted in that first language or with that language as a major subject would be preferred
• Additional written and spoken fluency in any other European Languages is advantageous
• Demonstrated literacy in MS Office: Outlook and Excel
• Above average word processing skills preferred
• Strong written and verbal communication skills
• Proven knowledge in the application of Customer Services Centre technical systems
• Ability to apply new technologies and methodologies
• Highly numerate
• Proven passion for customer service.
• Demonstrated quality orientation
• Excellent CRM skills
• Excellent time management and adherence to schedule
• Experience in Dutch markets advantageous

PERSONAL COMPETENCIES

• Assertive, confident, quick thinking
• Pro-active, organised and strong personal drive
• High numeracy, analytical, problem solving skills
• Adaptable and resourceful
• Systematic, precise, logical, accurate and thorough
• Energetic, motivated and innovative
• Excellent communication and interpersonal skills
• Sound organisational and time-management skills
• Accountability
• High stress tolerance

DUTIES

• Responding to customer queries by telephone, email and online chats.
• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment.
• Processing pertinent information into relevant databases.
• Completion of tasks assigned during shift.
• Customer relationship building and management as well as cross selling of products and services.
• Problem solving tasks during shift.
• Handling and taking full responsibility for customer related queries.
• Make outgoing calls and execute outbound campaigns to identified customers.
• Offering translation services to the organisation.
• Excellent time management and adherence to schedule.
• Performing extra tasks given by managers / shift supervisors as required.
• Translation of marketing content and contracts for other departments, including media and poker.
• Assisting the media team with deals including website and deal research.
• Hosting VIP customers.
• Finding and hosting potential VIP customers.
• Assisting the marketing team with the conceptualisation and implementation of Dutch promotions and content.
• Database mining and marketing for The Netherlands.
• Content checking and translations for casino brand websites and lobbies.

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