Job Details

A Well established company based in the Northern Suburbs seeks a well presented, professional and outgoing individual for the position of Assistant Centre Manager.

Job Roles & Responsibilities

• Centre Manager Liaison –
• To continuously keep updated on new developments within the building, as well as the sales and financial aspects of the business. 
• To assist with Additions and Removals every month.
• To assist with the HR for Reception and Support staff.

• Reception –

• Opening and Closing Procedures – To ensure that the receptionist on duty completes the respective procedure thoroughly and efficiently. 

• To manage the reception staff on a daily basis and to ensure the smooth running of the front desk.
• To provide training to the receptionists on the high standards of service expected at The Company. 
• To deal with any confrontational issues / problems that may arise at the front desk. 
• To ensure all operating equipment and computer programs (Mobile Messenger, Email Outlook, Master Contact Lists etc) are updated regularly and working on a daily basis.
• To be familiar with the switchboard and systems at the front desk in case of receptionist absence.

• Support Staff – To assist Centre Manager in the management of all support and maintenance staff and to entrust tasks to the support staff on a daily basis, pertaining to each specific role.
• Building Maintenance – To continuously check on the building’s facilities and fixtures and to ensure that maintenance is continued regularly.
• All common areas and Toilets – To do regular walkabouts of the building and to check and sign off on cleaning of the bathrooms, boardrooms and common areas.
• Gardens / Landscaping – To do regular walkabouts of these areas and to ensure that they are clean and properly maintained.
• Emergency Procedures – To familiarise yourself with your building and its surroundings, and to be 100% familiar with emergency and evacuation procedures.
• Security – Ensure all areas of the building are secure and monitored at all times.  When starting or finishing a shift AM is to advise security staff of any particular details and to establish information that may be important for the day ahead.
• Generator – Understand how the generator operates and to be able to manually turn this on when power goes out.  Records of the times must be kept and handed to Finance upon month-end for billing purposes.
• ICT – To liaise directly with ICT Technicians with regards to IT Call Outs and Client requests.
• Suspensions / Lock outs / Evictions – AM to familiarize with each action regarding client rental agreements.  AM and CM to liaise directly with Finance Department on a daily basis as to any of the above.
• Show Office Set-up – To liaise and communicate directly with Sales Manager regarding show offices and to ensure the correct set-up thereof.
• Café – To ensure Café is kept neat and tidy throughout the day and to assist Café Manager with the ordering of stock etc.
• Contractor Liaison –
• To be familiar with the contractors of the building and to liaise directly with these companies to ensure maintenance on the building is updated regularly.
• To sign off on relevant invoices and to ensure that Finance receives these timeously in order to make payment.

• Customer Liaison – To uphold high levels of service and professionalism when dealing with clients directly.
• Moving In / Client Info / Moving Out – To liaise with Client Relationship Manger as to office movements and to ensure all offices are kept in good condition.  Any information received from clients is to be given to Client Relationship Manager who will ensure that Finance receives this and that it is kept on record in CRM File.
• Access Control – To ensure the correct allocation of access cards and parking through the ICT Department.  To check that tenant reports match this allocation on a monthly basis.  Assist with key stock control.
• Billing Capturing – To ensure that all billing is captured correctly and punctually before the cut-off dates provided by Finance.  To send out any itemized billing that may be requested by a client after receiving their invoice.
• Cleaning Schedules – To ensure all support staff cleaning schedules are up to date and correctly displayed in the respective areas, bathrooms, staffrooms, kitchens etc.  Regular checks of these schedules and checklists must be done at least twice a day.
• Quotations – To draw up quotations for clients (internal or external) pertaining but not limited to maintenance, catering, furniture, access control, additional keys and boardroom bookings.
• Stock Control – To ensure correct orders are placed efficiently with Financial Administrator and to receive delivery of all stock relevant to your department.  Accurate record of stock of stationary and building supplies must be maintained at all times.
• Storerooms – To monitor the movement of stock and to ensure all storerooms within the building are kept neat and tidy at all times.

Should you be suitable please contact Sharoma on 011 781 0664 or email me at

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