Job Details

A large and MARKETING AND ACTIVATIONS company is looking for a high caliber Client Services Manager to join this dynamic team. \\r\\nThis purpose of this job is to manage a team of people to provide experiential marketing services to a blue chip customer li

Job Objectives

• Passion and Understanding of brands
• Passion and Understanding for consumer insights
• Management and achievement of company standards
• Set and monitor clear performance objectives for all team members and ensure they are achieved by training and developing a professional, highly skilled and motivated team. This will involve preparing and implementing development plans for each individual, on a one-on-one basis and holding team meetings.
• Develop a clear succession plan and contribute to the succession planning process, so that the company can draw upon a pool of development \"talent.\"
• Co-ordinate the teams activities and frequency of account contact to meet standards of service required.
• Act as a central point for effective communication:
• Interpret and analyse information in respect of account, consumer, competitor activity and opportunities for future development.
• Ensure accurate, clear and timely team briefing, which would include promotional activities, other initiatives and service objectives.
• Translate the client strategy into an agreed annual plan to achieve short and long term objectives.
• Ensure the effective completion of the areas administration including, store list, booking sheets, wage sheets, training documentation, special reports and each individual\\\'s personal expenses.
• Monitor, control and report expenditure against all financial budgets assigned to the business.
• Provide input and take responsibility for areas forecast.
• Maintain visible productive relationships with customers and trade.
• Manage third party agency\\\'s
• Manage all company assets and ensure accurate use of promotional material.

Qualifications

• Appropriate tertiary qualification (degree/diploma) ideal.
• HG Mathematics in Matric ONLY. PLEASE DO NOT APPLY WITHOUT THIS
• Min 5 years operational experience

Knowledge

• Area\\\'s account base and trade structure
• Competitor activities and resources
• FMCG sales/marketing experience 5 years experience

Experience

• Management in a similar company ideal.
• Demonstrate a successful track record in terms of market share capture, market penetration, customer service and satisfaction.
• Ideally able to demonstrate successes in leading, building and developing a team
• Minimum 5 years operational experience.

Skills Required

• Brands and Marketing
• People Management
• Coaching and Feedback
• Training and Development
• Team Building and motivation.
• Leadership skills
• Advanced Selling skills
• Negotiating and contracting skills.
• Planning and Scheduling
• Administration and Time Management
• Budgetary and Cost Control
• Problem solving and Analysis
• Influencing Skills
• Objective setting
• Hands-on Performance Management
• PC Skills

Didn't Apply? Tell us why!