Job Details

To effectively lead the call centre team and team leaders and provide support to staff and customers

• Management of Call Centre Staff
• Maintain Internal and external Customer Service levels
• Prepare and complete reports
• Responsible for Call Centre targets
• Minimum experience of 2 years experience in Windows driven Service Call Centre environment in a supervisory capacity
• Windows proficient and have active and recent experience in a computer based call centre environment operating off a windows platform
• English communication is essential with at least one other language being Afrikaans, Zulu or Sotho