Job Details

To pro-actively lead and manage the Operational Banker team within the Large Business Centre by creating a sales, ensuring excellent service delivery to clients, driving efficiency and productivity, planning and implementing change initiatives

RESPONSIBILITIES

• Manage the achievement of agreed business and performance objectives by the Operational Banker team
• Manage the Operational Bankers support to the sales team for specified Large Business client portfolios
• Ensure adherence to operational risk and compliance by the Operational Banker team
• Enhance the Internal and External customer experience
• Promote and continually support the quest for business excellence, demonstrating a commitment to continuous improvement, innovation and implementing best practice
• Develop and maintain relationships with key stakeholders
• Manage both internal and external projects impacting the Operational Banker team
• Allocate resources between different Operational Banker functions
• Contribute to the development of Business Centre strategy
• Benchmark productivity of the Operational Banker team against industry standards and create measures to improve productivity
• Agree and manage service offerings
• Collation and provision of Management Information as required
• Perform people management functions, including but not limited to:
• o workforce and recruitment demand planning
• o recruitment
• o talent management and succession planning
• o mentoring and coaching
• o management of discipline and grievances
• o performance development
• o reward and recognition management
• o training and development
• Ensure satisfactory service delivery and equal distribution of workloads in the teams
• Manage cost within approved budget
• Ensure compliance to the company\'s policies, legislation and regulations and that all staff compliance training and attestations are in place

COMPETENCIES

• Deciding and initiating action
• Leading and supervising
• Working with people
• Relating and networking
• Persuading and influencing
• Presenting and communicating information
• Analysing
• Planning and organising
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Coping with pressure and setbacks
• Entrepreneurial and commercial thinking

MINIMUM REQUIREMENTS

• B Degree in Finance or Accounting or equivalent NQF level 6 or higher qualification
• Three (3) years commercial banking experience
• Three (3) years experience in a leadership and strategic planning position
• NQF level 6 FAIS qualification
• Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
• No criminal record

PREFERRED REQUIREMENTS

• Previous management experience in a Large or Medium business
• Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

GENERAL

The appointment will be made in line with the Divisional Employment Equity strategy